ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify scope, sectors and responsibilities of industry

1.1 Identify and consider external forces impacting on financial services industry while carrying out activities

1.2 Identify main sectors of financial services industry and interrelationship between sectors in carrying out activities

1.3 Identify roles and responsibilities of other participants in financial services industry in carrying out activities

2. Identify and apply guidelines, procedures and legislation

2.1 Collect, apply and analyse information on relevant legislation, regulations and codes of practice as applied to financial services industry

2.2 Clarify own work practice and regularly refine in light of relevant legislation, regulations and codes of practice, and organisational policy, guidelines and procedures

2.3 Apply relevant codes of practice in an ethical approach to workplace practice and decisions

3. Identify sustainability issues

3.1 Obtain and analyse information on sustainability policies, strategies and impacts on industry from a range of sources

3.2 Identify and promote environmental sustainability as an integral part of business planning and business opportunity

3.3 Incorporate and support triple bottom line principles in work planning

4. Manage information

4.1 Read and discuss with appropriate persons relevant documents and reports that could impact on work effectiveness and compliance

4.2 Analyse, evaluate and check documents, reports, data and numerical calculations to meet customer and organisational requirements

4.3 Present information in format appropriate for audience

5. Participate in and facilitate work team activities

5.1 Provide feedback to team members to encourage, value and reward individual and team efforts, and contributions

5.2 Actively encourage team members to participate in and take responsibility for team activities and communication processes

5.3 Support team to identify and resolve problems which impede its performance

5.4 Ensure own work serves as role model for others and enhances organisation's image and financial services industry

6. Plan work to be completed

6.1 Determine tasks to be done and identify relevant conditions to work autonomously or in team environment

6.2 Plan work to manage resources, time and priorities

6.3 Contribute to organisational planning process as required to achieve service improvement

6.4 Adapt to changes in technology and work organisation in timely manner

7. Develop and maintain personal competency

7.1 Identify and review personal professional development needs and goals on regular basis

7.2 Clarify and comply with competency, authorisation and licensing requirements

7.3 Seek professional development opportunities that reflect needs and goals in agreed timeframe

Skill

Performance Criteria

Description

Learning

7.1, 7.3

Identifies, plans and implements strategies to manage gaps in personal knowledge

Reading

1.1-1.3, 2.1, 2.2, 3.1, 4.1, 4.2

Analyses and consolidates information and data from a range of sources, against defined criteria and requirements, and checks for accuracy and completeness

Writing

4.3, 5.1, 6.2

Prepares a range of textual information appropriate for audience for informal and formal purposes

Oral Communication

4.1, 4.3, 5.1, 5.2

Participates in verbal exchanges of information using language, tone and pace appropriate to audience and environment

Uses listening and questioning techniques to elicit the views and opinions of others and to confirm understanding

Numeracy

3.3, 4.2, 6.2

Performs mathematical calculations to interpret and compare financial data and information

Defines timeframes in accordance with schedule requirements

Navigate the world of work

2.1-2.3, 3.1, 4.1, 7.2

Accepts responsibility and ownership for the task and makes decisions on completion parameters and the need for coordination with others

Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements

Interact with others

2.2, 3.2, 5.1-5.4

Selects and uses appropriate conventions and protocols when communicating with clients and co-workers in a range of work contexts

Recognises when personal values and beliefs impact on work group and implements basic strategies to moderate the effect

Recognises and accommodates basic differences and priorities of others

Cooperates with others and contributes to work practices where joint outcomes are expected and deadlines are to be met

Recognises behaviours and triggers that contribute to conflict and implements strategies to moderate conflict

Elicits feedback and provides feedback to others to improve self or workgroup behaviours

Get the work done

1.1-1.3, 2.1, 3.1-3.3, 4.1- 4.3, 6.1-6.4, 7.3

Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes

Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making and problem-solving processes for more complex and non-routine situations

Uses the main features and functions of digital tools to complete work tasks and access information